FAQ: Orders, Artwork & Shipping
Here we try to answer some of the most frequently asked questions we receive regarding ordering, artwork, and shipping
How can I place an order?
Once you are setup as an M+A customer* you can place an order in several different ways:
- Online at mamatting.com (https://account.mamatting.com/standards)
- Via email or phone. Our customer service department is divided by customer segment to better serve the needs of our diverse customer base. If you are a commercial laundry/uniform service provider, please contact our Plant 1 LaGrange (P1) customer service team at [email protected] or 1-800-241-5549. If you are a distributor or a catalog/e-commerce-based customer, please contact our Plant 5 Dalton (P5) customer service team at [email protected] or 1-800-241-4696.
- We are also capable of receiving orders via API and EDI. You can learn more about how to set that up here.
*Please note that M+A does not sell direct. If you are interested in becoming a distributor/re-seller of M+A products, please complete this form.
How do I check the status of an order?
In your online account, from your Order History page, you will see a list of all the orders you’ve placed with M+A. Orders are arranged with the newest order at the top. Open orders will appear in red. Shipped, but not yet invoiced orders will appear in green. Invoiced orders will appear in black. Find the order you’d like to know the status of and click the blue link for View Manufacturing History. A page will open with the status of your order.
How do I get a shipping or freight quote?
A tutorial on how to get a quote using the website's quote tool can be found here. You can also request a shipping/freight quote by emailing or calling our customer service team. Our customer service department is divided by customer segment to better serve the needs of our diverse customer base. If you are a commercial laundry/uniform service provider, please contact our Plant 1 LaGrange (P1) customer service team at [email protected] or 1-800-241-5549. If you are a distributor or a catalog/e-commerce-based customer, please contact our Plant 5 Dalton (P5) customer service team at [email protected] or 1-800-241-4696.
What shipping methods does M+A offer?
M+A offers the following shipping methods:
- UPS and FedEx
- USPS (military and diplomatic zip codes only – APO, FPO, and DPO)
- Various LTL freight carriers
- International containers
How quickly do items ship?
Lead time varies based on the product(s) ordered. However, most orders ship within 3 to 5 business days. Select mats are stocked and available to ship quickly (typically same-day or next-day depending on when the order is recevied). You can view a list of stocked items here. Please note that for your order to ship same-day or next day, it must contain only stocked items. Including non-stocked items in your order will delay shipping of your order until production of your non-stocked items is complete.
When can I expect my order to be delivered?
All delivery dates are based on the selected shipping company. Fedex, UPS, DHL, and USPS packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates.
Upon Delivery
Upon delivery of your order, please visually inspect the condition and entirety of your shipment, making sure to make note if any items are missing or damaged. The order confirmation email you received lists all the materials and quantities you ordered.
